Privacy Policy
2. What Personal Data Do We Collect?
Personal Data provided by you
When you create a transfer, you provide your email address and the email addresses of the recipients, you want to share files with. You can add an optional message to your file transfer.
Personal Data as you use our Site
We will collect information about you as you use the Site such as your IP address, browser type and version, operating system, referral source and device information.
Through tracking services, we will collect information about you such as length of visit, page views and navigation paths, as well as information about the timing, frequency and pattern of your service usage, operating system, device information, behavior, visited pages. This anonymous information can not be identified directly with you.
Other information we collect related to your use of our Sites or Services
We may collect additional information from or about you when you communicate with us, contact our customer support teams or respond to a survey.
3. Why Do We Retain Personal Data?
We retain Personal Data in an identifiable format for the least amount of time necessary to fulfill our legal or regulatory obligations and for our business purposes. We may retain Personal Data for longer periods than required by law if it is in our legitimate business interests and not prohibited by law.
4. How Do We Process Personal Data?
5. Do We Share Personal Data?
6. Automated decision making and profiling
7. Processing in the EU and the US
Please be aware that your Personal Information and communications may be transferred to and maintained on servers or databases located outside your state, province or country. Please be advised that we process and store all information on secure servers in the United States and/or the European Union. This is necessary in order to process your Personal Information. The laws in the United States or the European Union may not be as protective of your privacy as those in your location. By using our Site or Services and submitting Personal Information via the Site, you agree to this collection, use, transfer, and disclosure of your Personal Information and that such collection, use, transfer, and disclosure shall be governed by applicable laws in the United States and the European Union.
8. How Do We Use Cookies and Tracking Technologies?
9. Do we process special categories of personal data?
pCloud does not process any personal data revealing racial or ethnic origin, political opinions, religious or philosophical beliefs, or trade union membership, and the processing of genetic data, biometric data for the purpose of uniquely identifying a natural person, data concerning health or data concerning a natural person’s sex life or sexual orientation.
10. What Are Your Rights?
12. How Do We Protect Your Personal Data?
We maintain technical, physical, and administrative security measures designed to provide reasonable protection for your Personal Data against loss, misuse, unauthorised access, disclosure, and alteration. The security measures include firewalls, data encryption, physical access controls to our data centres, and information access authorisation controls. While we are dedicated to securing our systems and Services, you are responsible for securing and maintaining the privacy of your password(s) and Account/profile registration information and verifying that the Personal Data we maintain about you is accurate and current. We are not responsible for protecting any Personal Data that we share with a third-party based on an account connection that you have authorised.
In the unlikely event that a security breach which affects individuals’ rights and freedoms is discovered, according to our risk assesment policy, pCloud will inform those individuals without undue delay.
13. Can Children Use Our Services?
The Site is intended for users who are 18 years old or older. We do not knowingly collect Personal Information from children under the age of 18. If we become aware that we have inadvertently received Personal Information from a child under the age of 18, we will delete such information from our records.
14. Updates or Changes in Processing